Privacy Policy

Last updated: 17 September 2026

Vi Aura ("we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit or make a purchase through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us or otherwise interact with Vi Aura, we may collect certain information.

Personal information

Depending on how you interact with us, this may include:

• Your name
• Billing and delivery address
• Email address
• Phone number
• Order details and purchase history
• Payment and transaction information
• Information you provide when contacting us or requesting customer support

We only collect information that is reasonably necessary for operating our business and providing our products and services.

Device and website information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited and interactions with our website
• Referring website or source
• Approximate location information derived from your IP address
• Other technical information used to operate, secure and improve our website

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments and prevent fraudulent transactions
• Communicate with you about your order
• Respond to enquiries and provide customer support
• Manage returns, refunds and other customer service matters
• Improve our website, products and customer experience
• Maintain the security and functionality of our website
• Comply with legal and regulatory obligations
• Send marketing communications where you have consented to receive them

We will not use your personal information for purposes that are unrelated to our business without an appropriate legal basis or your consent where required.

3. Payment Information

Payments made through our website are processed by third-party payment providers.

We do not ordinarily store your complete payment card details on our own systems.

Payment information is handled by the relevant payment provider in accordance with its own privacy policy and security practices.

4. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information in connection with your use of our website, including information required to process orders, payments, transactions and website interactions.

Shopify's handling of personal information is governed by its own privacy policy.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website and improve the shopping experience.

Cookies may also be used for analytics and, where applicable, marketing purposes.

You can generally control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Sharing Your Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:

• Shopify and technology service providers
• Payment processors
• Delivery and postal providers
• Website, analytics and IT service providers
• Professional advisers where necessary
• Government authorities or law enforcement where required by law

We do not sell your personal information.

Third-party service providers may process information outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled appropriately and securely.

7. Marketing Communications

If you choose to subscribe to marketing communications from Vi Aura we may use your email address to send you information about new products, promotions, offers and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.

You will continue to receive transactional communications, such as order confirmations and shipping updates, where necessary to fulfil your order.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain business and transaction records, resolve disputes and comply with our legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.

10. Accessing and Correcting Your Information

You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before responding to a request.

11. Privacy Enquiries and Complaints

If you have a question, concern or complaint about how we handle your personal information, please contact us first.

We will consider and respond to your enquiry or complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about making a privacy complaint.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

Any changes will be published on this page, together with the updated date.

13. Contact Us

If you have any questions about this Privacy Policy or how Vi Aura handles your personal information, please contact us at:

Vi Aura
Email: hello@viaura.com.au