Terms of Service

Last updated: 17 September 2026

Welcome to Vi Aura. These Terms of Service ("Terms") apply to your use of the Vi Aura website and any products or services purchased through our website.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. About ViAura

Vi Aura operates an online retail store offering press-on nails and related products to customers in Australia.

These Terms apply to all purchases made through our website.

2. Use of Our Website

You may use our website for lawful purposes only.

You must not:

• Use our website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our website, systems or accounts.
• Interfere with the security or operation of our website.
• Copy, reproduce or commercially exploit our website content without our permission.
• Use automated systems or software to access or collect information from our website without our permission.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, screen settings and lighting conditions.

Minor variations in appearance, packaging or presentation may occur and do not necessarily constitute a product defect.

We reserve the right to update product information, descriptions and availability from time to time.

4. Product Availability

All products are subject to availability.

We may limit the quantity of products available for purchase or discontinue products at any time.

If a product becomes unavailable after you have placed an order, we will contact you and may offer an alternative, refund the unavailable item, or cancel the affected order.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will generally receive an order confirmation email acknowledging that we have received your order.

An order confirmation does not necessarily mean that your order has been accepted.

We reserve the right to refuse or cancel an order in reasonable circumstances, including where:

• A product is unavailable.
• There is an error in the product description or pricing.
• We reasonably suspect fraudulent or unauthorised activity.
• We are unable to fulfil the order.

If we cancel an order after payment has been received, we will provide an appropriate refund for the cancelled portion of the order.

6. Prices and Payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted.

Payment must be received before an order is processed and dispatched.

Payments are processed through the payment methods available at checkout.

We do not store complete payment card details on our own systems.

7. Shipping and Delivery

Orders are dispatched from Australia.

Our current shipping options, costs and estimated delivery timeframes are set out in our Shipping Policy.

Delivery timeframes are estimates only and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays and peak periods.

Please ensure that the delivery address provided at checkout is accurate and complete.

8. Returns and Refunds

Our returns and refund procedures are set out in our Returns & Refunds Policy.

Nothing in our Returns & Refunds Policy or these Terms limits or excludes any rights or remedies available to consumers under the Australian Consumer Law.

9. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law.

Where a product does not meet a consumer guarantee, you may have rights to a repair, replacement, refund or other remedy depending on the circumstances.

10. Press-On Nail Use

Our products are intended for cosmetic use as described on the relevant product page or packaging.

Customers are responsible for following the application, removal and care instructions provided with the product.

Please discontinue use if you experience irritation, discomfort or an adverse reaction.

Vi Aura is not responsible for issues arising from misuse, incorrect application, failure to follow product instructions, or use of a product for a purpose for which it was not intended, subject always to your rights under the Australian Consumer Law.

11. Intellectual Property

All content on the Vi Aura website, including but not limited to:

• Brand names and logos
• Product photographs
• Product descriptions
• Graphics
• Website design
• Text
• Images

is owned by or licensed to Vi Aura and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially use our content without our prior written permission.

12. User Content

If you submit reviews, photographs, comments or other content to Vi Aura, you grant us permission to use, reproduce and display that content for purposes relating to our business and marketing, subject to applicable law.

You must ensure that any content you submit does not infringe another person's rights or contain unlawful, misleading or offensive material.

We reserve the right to remove user content that we reasonably consider inappropriate or inconsistent with these Terms.

13. Third-Party Services and Links

Our website may contain links to or integrate with third-party websites, services or payment providers.

We do not control and are not responsible for the content, availability, privacy practices or terms of third-party services.

Your use of third-party services may be subject to the relevant third party's own terms and policies.

14. Website Availability

We aim to keep our website available and operating reliably, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.

15. Limitation of Liability

To the extent permitted by law, Vi Aura is not responsible for losses or damages arising from your use of our website or products where such loss or damage results from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any liability or consumer guarantee that cannot lawfully be excluded under the Australian Consumer Law.

16. Indemnity

To the extent permitted by law, you agree to indemnify Vi Aura against losses, liabilities, costs or expenses arising from your breach of these Terms or your unlawful use of our website.

This clause does not apply to the extent that doing so would be inconsistent with your rights under applicable Australian law.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products or legal requirements.

The updated version will be published on this page with the revised "Last updated" date.

Your continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.

18. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising in connection with these Terms will be subject to the applicable courts and laws of Victoria and Australia.

19. Contact Us

If you have any questions about these Terms of Service, please contact:

Vi Aura
Email: hello@viaura.com.au