Shipping Policy

At Vi Aura, all orders are packed and dispatched from Australia.

We currently ship within Australia.

Order Processing

Orders are generally processed and dispatched within 1–2 business days after payment has been received.

Orders placed on weekends or Australian public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Rates

We currently offer the following shipping options within Australia:

Standard Shipping — $15.00AUD

Estimated delivery time: 3–8 business days after dispatch.

Express Shipping — $25.00 AUD

Estimated delivery time: 1–3 business days after dispatch.

Free Standard Shipping — orders over $100.00 AUD

Orders of $100.00 AUD or more qualify for free Standard Shipping within Australia.

Please note that delivery times are estimates only and may vary depending on your location, the delivery network and circumstances outside of Vi Aura's control.

Tracking

Where tracking is available, tracking details will be provided by email once your order has been dispatched.

Please allow some time for tracking information to become active after your order has been handed to the delivery carrier.

Delivery Delays

While we aim to dispatch orders promptly, Vi Aura is not responsible for delivery delays caused by postal or courier services, severe weather, peak periods, public holidays or other circumstances outside our reasonable control.

If your parcel appears to be delayed, please use the tracking information provided or contact the relevant delivery carrier.

If you believe your parcel has been lost in transit, please contact us at hello@viaura.com.au and we will assist you in following up with the delivery carrier.

Incorrect or Incomplete Delivery Address

Please ensure that your delivery address is correct and complete when placing your order.

If you contact us before your order has been dispatched, we will do our best to update the delivery address.

Once an order has been dispatched, we may not be able to change the delivery address.

If a parcel is returned to Vi Aura because an incorrect or incomplete address was provided by the customer, additional postage costs may apply to resend the order.

Missing or Damaged Parcels

If your order arrives damaged, is missing items, or appears to have been lost in transit, please contact us at hello@viaura.com.au with your order number and relevant details.

For items that arrive damaged or are otherwise affected by a product issue, your rights under the Australian Consumer Law continue to apply.

Contact Us

If you have any questions about shipping or your order, please contact:

Vi Aura
Email: hello@viaura.com.au