Returns & Refunds

At Vi Aura, we want you to love your purchase. If you have any concerns with your order, please contact us and we will be happy to assist.

Change of Mind Returns

We accept change-of-mind returns within 14 days of delivery, provided that the following conditions are met:

• The item is unused and has not been worn or applied.
• The product and all original packaging are in their original condition.
• The product has not been damaged, altered or opened.
• You can provide proof of purchase.

For hygiene reasons, we cannot accept change of mind returns for press-on nails that have been worn, applied or otherwise used.

Change of mind return postage is the responsibility of the customer. Original shipping costs are non-refundable.

Please contact us at hello@viaura.com.au before sending any item back. Returns sent without prior approval may not be accepted.

Incorrect Size Selection

Customers are responsible for selecting the appropriate nail sizes before placing an order.

If you are unsure about your nail size, we recommend using our sizing information before purchasing.

An incorrect size selection is considered a change-of-mind return and must meet the conditions above.

Faulty or Damaged Items

If your order arrives damaged, defective or incomplete, please contact us at hello@viaura.com.au within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will assess the issue and, where appropriate, offer a replacement, repair or refund.

If the item is confirmed to be faulty or damaged, Vi Aura will cover reasonable return postage costs.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us at hello@viaura.com.au within 7 days of delivery.

We will arrange an appropriate replacement or refund and cover reasonable return postage costs where the error was made by ViAura.

Refunds

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

For approved change of mind returns, the original shipping cost is non-refundable.

Australian Consumer Law

Our returns policy does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to limit your rights under the Australian Consumer Law.

Contact Us

For any questions regarding returns or refunds, please contact:

Vi Aura
Email: hello@viaura.com.au